Return Policy

LyfeGrip wants every customer to feel confident about their purchase. This page explains how returns, exchanges, and refunds work.

30-day return window

We have a 30-day return policy. That means you have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it — unworn or unused, with tags where applicable, and in its original packaging. Please also keep your receipt or other proof of purchase.

How to start a return

To start a return, email info@lyfegrip.com with your order number and the reason for the return.

If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

You can contact us anytime about a return at info@lyfegrip.com.

Damages and issues

Please inspect your order when it arrives. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can review the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, and personal-care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Contact us if you are unsure about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once that return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may cancel or return your order within 14 days, for any reason and without justification. The item must still be in the same condition you received it — unworn or unused, with tags where applicable, and in its original packaging — and you will need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we approved your return, email info@lyfegrip.com and we will look into it.